Smilebox Reviews

Smilebox has an overall rating of 2.9 based on 74 reviews. Customer feedback on Smilebox is mixed: Smilebox reviewers highlight positive aspects like user-friendly interface, diverse templates, easy sharing options, and good customer support, which strongly appeal to individuals and small businesses looking for easy-to-use design tools. However, Smilebox is often criticized for its limited customization options, occasional technical issues, higher pricing for premium features, and lack of advanced editing tools.

2.9/5.0

74 reviews

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All Smilebox Reviews (74)
hello_todd415
May 30, 2026
"Not enough ways to customize"
I tried using smilebox to make a birthday invite, i got irritated quickly. The templates looked nice at first, but once I started editing, I realized how little I could actually change. I couldn’t move things where I wanted or adjust certain parts the way I expected.
I also tried getting help, but I kept getting transferred around, which just made the whole thing more frustrating. It really felt like you have to do everything their way, and for something I paid for, I expected a lot more control. I don’t see myself using it again.
WALKER
May 26, 2026
"I liked the music choices. It was easy..."
I liked the music choices. It was easy to find a song that fit my card quickly.
douglasdoucette9436
May 22, 2026
"I liked them a lot, the designs..."
I liked them a lot, the designs. Clean and nice they look, easy to enjoy.
GREEN
April 26, 2026
"Support took a bit"
I reached out to support and they did get back to me eventually, but it took longer than I expected. The reply was okay, just not really as helpful as I was hoping, so I still had to figure out some of it myself.
michael-Ahern
April 21, 2026
"Uploading photos was such a pain"
I tried uploading my pictures twice, and it kept freezing on me. It wasted my time, and in the end, nothing saved the way it was supposed to
WoodrowPippin_95
April 18, 2026
"Not really worth the monthly price"
Well... Smilebox is fine if you just need to make a quick card here and there, but I didn’t feel like the subscription was worth the monthly cost. I used it a few times, then kind of forgot I even had it. Canceling wasn’t the smoothest process either, which made the whole thing a bit more frustrating.
leila.Hunter
April 15, 2026
"I used Smilebox to put together a..."
I used Smilebox to put together a quick slideshow, and the download quality came out good, right? The export took a little longer than I thought it would, but it did finish without any issues, and the saved video looked clear when I played it back. I just wish the file options were a little easier to find, because I wasn’t totally sure I was picking the right thing at first. Overall though, I’m happy with how it turned out...
PrestonMusso_51
March 29, 2026
"I paid for the slideshow and then it..."
I paid for the slideshow and then it wouldn’t load, which felt frustrating, almost like a bait and switch since everything seemed fine until after payment. Support did get back to me, but it took a few days and I had to explain the issue more than once. They eventually fixed it, so I’ll give them credit for that, but I needed it for a birthday and the timing made the whole thing stressful. The site is decent when it works, but not something I’d want to deal with again if there’s a problem...
CherieBeaucage_92
March 27, 2026
"Cute templates, but the app got annoying"
I used smilebox mostly on my phone to put together a birthday invite, and the templates were really cute. It was simple enough to jump in and get something started without much poking around.

That said, the app was kind of a pain at times. It got slow here and there, moving text on a small screen was more frustrating than it needed to be, and it froze once when I was trying to preview the invite. That felt preventable, especially for an app that’s meant to make quick designs easy.

The final card did turn out nice, so I’m not upset about using it. I just wish the mobile experience was smoother and that it wasn’t so pushy about upgrading while you’re trying to finish something.
rebeccadunson3600
March 24, 2026
"I used Smilebox to make a birthday..."
I used Smilebox to make a birthday invite, and then later I sent a thank-you card with it too. i’m not exactly amazing with this kind of stuff, so I was relieved it wasn’t a whole ordeal. Being able to share it with a link and just text it to family was really convenient.
The designs were nice, and I didn’t have to waste half my day figuring everything out, which I appreciated. A couple of things were a little annoying and took me a minute to sort out, but nothing too terrible. Overall, it worked fine and saved me some time.
michael1972
March 19, 2026
"Invite emails are hit or miss"
I sent out a bunch of invites, but a few people never got the email at all. It’s frustrating because there doesn’t seem to be a clear way around it, and the policy makes it feel like they can just say it was sent on their end even if it never actually shows up. Kind of a loophole that leaves you stuck chasing people manually.
Florence-roberts
March 02, 2026
"Not enough decent templates"
I was just trying to put together a simple invite, but the template selection was disappointing. So many of them looked almost the same, and a bunch felt kind of outdated. I ended up wasting more time searching for something usable than actually making the invite. For a site like this, I really expected more variety. Whoever runs this needs to add better options.
JONES
February 26, 2026
"Not worth the hassle"
I used Smilebox for what was supposed to be a quick, simple slideshow, and it turned into way more of a headache than it should have. The site was slow, the editing tools felt awkward, and a few things didn’t save properly, so I had to keep redoing parts I’d already finished, which got old really fast.
I also wasn’t a fan of how the pricing and subscription details showed up after I was already far into the process. I felt like I kept having to figure out or explain the same basic stuff over and over just to get something done. Overall, it was frustrating, and I wouldn’t bother using it again.
hello_james821
February 03, 2026
"Free trial felt a little frustrating"
I tried the free trial, and maybe I just missed something, but cancelling it felt more confusing than I expected. I also thought I’d get access to more designs, but a lot of them still seemed locked. Could be on me for not reading the details closely, but overall it was kind of annoying
hello_david051
January 22, 2026
"Wish I’d known it would be this clunky"
I was hoping making a card would be quick and simple, but I kind of regret not trying something else first. It took way more clicks than I expected, and the editor kept throwing me off. I did eventually get through it, but the whole process felt more frustrating than it needed to be.
WELLS
January 08, 2026
"I used it to put together a..."
I used it to put together a birthday slideshow and a short video, it came together quickly. It was easy enough to figure out without much hassle. That said, some of the templates do feel a little too similar, like they didn’t really try to mix things up much. Still, it got the job done and worked fine for what I needed.
evelyn1975
January 01, 2026
"Canceling was easy"
I canceled my Smilebox plan and it wasn’t much hassle. It took me a minute to find option, but once I did, everything went through fine. I just wish it was little more obvious where to click.
jennie.Tully
December 30, 2025
"The site worked really smoothly"
Smilebox loaded fast for me, and I didn’t run into any issues getting around the site. I was clicking through different designs and the pages still opened quickly. Nothing froze, nothing felt confusing, and you can just move around without it becoming annoying. Overall, I was happy with how everything worked...
johncooper6523
December 27, 2025
"Setting up the account wasn’t really a..."
Setting up the account wasn’t really a problem, that part went fine. But the login was confusing, and it stayed confusing longer than it should have. I kept thinking I was doing something wrong, then trying again, then getting stuck again. Setup was okay, but the login part just felt more annoying than it needed to be.
aprildavis6025
December 19, 2025
"The pricing really should’ve been clearer"
I felt misled by the pricing. Like, just tell people upfront what they’re going to pay instead of making it feel like a surprise at the end. It’s frustrating because I went in thinking one thing and ended up feeling tricked, which is not a great experience at all.

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Smilebox Q&A

Can you please provide me with the shipping times for invitations?

SameWest
July 19, 2016

“You have the option to post them immediately after finishing or wait until you wish to send them at a later time. I sent out invitations to a dog birthday party and also sent a smile box for the after party, which everyone enjoyed seeing.”

smallrabbit112
July 18, 2016

“I apologize, but I decided to delete this after realizing that there is a (monthly?) fee involved. Additionally, I came across reviews mentioning that some individuals had difficulty canceling a recurring fee, which made me hesitant.”

lazyleopard104
July 18, 2016

“If you are sending a Smile Box invitation, you can expect to start receiving the responses right away.”

Luke
July 18, 2016

“I'm not entirely certain if "trapped" is the appropriate term. I actually pay for this service on a yearly basis and I absolutely adore it! There was one year when I couldn't afford it, but unsubscribing at that time was a breeze.”

What is the price?

BraydenBailey
November 22, 2015

“Like everyone else mentioned, there is indeed a free version available, but personally, I opt for the paid version. At just $6.99 per month, it's quite reasonable and affordable, especially considering the additional features and capabilities it offers. Trust me, it's definitely worth the investment.”

lazykoala145
November 20, 2015

“The monthly subscription fee is $6.99, or you can choose to pay $47.88 for the whole year.”

beautifuldog527
November 19, 2015

“There is a version available for free that includes ads, and there is also a paid version that does not have any ads.”

organiclion958
November 19, 2015

“I don't have to pay for the service. I utilize it at home for my personal needs.”

Celina.Willis
November 19, 2015

“It costs less than $50 for the entire year. I absolutely adore using it, and our company has been a member for multiple years.”

If I try out the free trial and am unsatisfied with the outcome, can I immediately cancel my account? I believe I will enjoy it as I am quite content, but I simply do not wish to spend a large sum of money when the reason I am doing this is to save on purchasing invitations from other sources.

blackelephant660
November 22, 2015

“The customer service is exceptional and highly dependable. There was a time when I needed to temporarily suspend my account, and they promptly addressed the situation and provided immediate assistance.”

redduck473
November 19, 2015

“You should reach out to Smilebox for more information. I've been using their system for approximately four years and have been extremely pleased with the results. Whenever I encountered computer issues or needed to update my credit card information, they were able to resolve everything within minutes. I hope this information is helpful to you. Best regards, Hilary.”

organicwolf729
November 19, 2015

“There are both a free version and a paid version available. You can find more information about them on Smilebox.”

organicwolf331
October 09, 2015

“It is one thing to cancel, but if you wanted to, you can. However, please be aware.”

AnthonyCooper
October 02, 2015

“I'm not sure, but I would suggest asking them directly. I believe you should read their agreement thoroughly before signing up, as it probably contains the information you're looking for. I've been with them for such a long time that I can't recall all the details. However, I did cancel my membership when I had to move, but once my life was more stable, I signed back up again.”

Do recipients need to have Smilebox installed on their computer in order to view a smilebox slideshow that I send to them via email?

RandallHansen
September 21, 2015

“No, they don't need to have Smilebox in order to receive your slideshow and enjoy the presentation you made.”

JordanGarrett
September 21, 2015

“No, it is not necessary for them to have Smilebox installed on their computer in order to enjoy your amazing Smilebox creation.”

Is it possible to utilize the smilebox software to insert my pictures into a physical photo album that you will deliver to me? If so, what would be the cost for approximately 100 photos in a book?

angrymeercat647
September 17, 2015

“If you're looking for hard copy photo albums, you can consider trying out some of these options: Picaboo, Shutterfly (formerly known as Kodal), Vista Print, MyPublisher, Snapfish, or Mixbook. SmileBox allows you to create and print, but it won't be a bound book. However, if you really like the product you create, you can print it to PDF and have it made into a book at places like Kinkos, Office Max, Staples, or similar stores. Personally, I have had positive experiences with MyPublisher and Picaboo. They are excellent choices!”

TerryReed
September 16, 2015

“I apologize, but I don't have any prior experience in that area.”

Brianna.Jones
September 16, 2015

“No, I have never used it to create an album. I only use it to create slideshows or invitations.”

organiccat477
September 16, 2015

“Smilebox is designed for online use, not for printing photos. While you can create invitations with your photos and print them, it is not the suitable tool for your requirements.”

WarrenAdams
September 16, 2015

“I'm sorry, but I have never used it to create an album either.”

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